Frequently Asked Questions

MediaGrab is a free online tool that lets you download and backup media content from over 1000 social media platforms and websites. Simply paste a link to the content you want to save, choose your preferred quality, and download it directly to your device. No software installation required.

Yes, MediaGrab is completely free and always will be. We sustain the service through non-intrusive advertising. There are no premium tiers, no download limits, and no hidden fees.

Downloading your own content or content you have permission to use is generally legal in most jurisdictions. However, downloading and redistributing copyrighted content without permission may violate copyright laws. MediaGrab is designed for personal archival and backup purposes. Always respect creators' rights and platform terms of service.

No. MediaGrab works without any registration or account creation. Just visit the website, paste your link, and download. We believe in keeping things simple.

MediaGrab supports over 1000 platforms including Instagram, TikTok, Twitter/X, Reddit, Facebook, Vimeo, Dailymotion, Twitch, SoundCloud, and many more. Our backend uses yt-dlp which receives regular updates to maintain and expand platform compatibility.

YouTube support has been disabled due to their strict anti-bot measures and terms of service. We recommend using YouTube's built-in offline download feature (available with YouTube Premium) for saving YouTube content.

Yes, MediaGrab can download Instagram Stories, Reels, IGTV videos, and regular photo/video posts. Simply copy the link to the specific story or post and paste it into MediaGrab.

MediaGrab always fetches the highest available quality from the source. Depending on the platform, this can include HD (720p), Full HD (1080p), 2K, and even 4K (2160p) at 60fps. You'll see all available quality options after pasting a link, and you can choose the one that best fits your needs.

The most common format is MP4 for video and MP3 for audio. Depending on the source, you may also see WebM, MKV, M4A, and other formats. We use FFmpeg on our servers to ensure maximum compatibility with your devices.

Yes! When available, MediaGrab will show audio-only download options alongside video formats. This is great for saving music, podcasts, or extracting audio from video content.

Try these steps: (1) Make sure the URL is correct and the content is publicly accessible. (2) Check if the platform is supported. (3) Try refreshing the page and pasting the link again. (4) Some platforms may temporarily block downloads — try again later. If the issue persists, contact us with the URL and error message.

Download speed depends on several factors: the source platform's servers, the file size, your internet connection, and server load. Higher quality files (4K, 60fps) are larger and naturally take longer. Our real-time progress indicator will show you the current speed and estimated time remaining.

No. Files are temporarily held on our servers only for the time needed for you to save them. An automated process securely deletes all downloaded files within one hour. We do not keep permanent copies of any media.

We collect minimal server logs for security and debugging purposes. Your download history is stored entirely in your browser's local storage and never sent to our servers. Read our full Privacy Policy for details.